FAQs

Delivery

Can I have an order delivered ‘Next Day’?

We don't offer a next day service on our website, however if your order is urgent please email us sales@rstextiles.co.uk and we will try and cooperate to send your order quicker, and to meet your requirements within reason.

How soon will I get my order?

We aim to despatch orders within 5-7 working days. Please note that working days do not include weekends or bank holidays or during closure periods such as Easter or Christmas/New Year periods.  Please also note that during busy times, and with the current COVID-19 working regulations, orders may take a little longer to process and send to you.

We currently partner with the following delivery couriers = DX, DPD, DHL, FedEx, Royal Mail (this can also include their third party delivering agents especially on export orders).

Do you deliver outside the UK?

Yes, we deliver to countries all over the world. Please select your country on the checkout page, and the relevant shipping costs will be applied.

Do you charge for delivery?

Yes, an exact postage and packaging charge will be applied at the checkout stage. Please note on export orders this does not include Duty or VAT charges - these are the responsibility of the customer to arrange and pay for in full, in most cases, before the goods are delivered.

Other FAQ's

What is the least amount that I can order?

The minimum wholesale piece length is 10 metres. However please note that all pieces ordered under 15 metres carry a surcharge of £1.00/metre. Our Lowest pricing rates apply only to piece sizes ordered of 15 metre lengths, or above.

What do I do if there is a fault with the fabric?

If the fabric supplied is defected, providing that the fabric has not been ‘cut’ and in original condition we will replace it, or we will otherwise agree a resolution such as a discount, one which is reasonable and acceptable to both parties.

Payment

How do I pay?

Card payments are taken at the checkout stage through Stripe, or there is an option to pay via PayPal, if preferred.  In some circumstances, credit accounts may be agreed but this arrangement is only available for customers inside United Kingdom.

Samples

Can I order a sample?

Yes, this option is available. Simply choose your fabric and add the sample to your basket. You will then need to proceed through the checkout process as normal.

Do you charge for samples?

Yes, our sample cost is usually £2.50 each (ex VAT).

Sample Orders

Sample orders are currently being dispatched within 7-14 working days of order, and are usually sent via Royal Mail unless placed with other products, in which case they may be sent by an alternative courier. Please note that current working days do not include Fridays, Weekends or Public Holidays.